Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry Strong leadership skills, with the ability to coach and mentor othersĪbility to handle confidential and sensitive information Strong operational skills in a customer-service environment Knowledge of supervisory practices and procedures REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESĪbility to manage effectively in a fast-paced environment Utilize management information tools and analyze financial reports to identify trends and issues in store performanceĪctively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance Solicit customer feedback to understand customer needs Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operationsĬonstantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvementĬommunicate clearly, concisely, and accurately in order to ensure effective store operations Responsibilities and essential job functions include (but are not limited to) the following:ĭemonstrate a calm demeanor during periods of high volume or unusual eventsĭisplay a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer serviceĭrive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them Andy’s is a great place to work and our employees love what they do! As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard.
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